Clinical Experience Design

Designing Digital Experiences Clinicians Actually Want to Use

Kari Kennedy and Sergiy Sumnikov discuss why clinician and patient experience go hand in hand, how to distinguish workflow problems from interface problems, and how to measure whether a digital tool actually reduces clinician burden.

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Clinical leaders

Reduce friction in daily care and give teams more time with patients.

Health innovation teams

Design around clinical tasks and test with the people who perform them.

Innovation teams

Plan adoption, measure burden, and show value beyond another app.

Meet the expert

Kari Kennedy

Kari Kennedy is a healthcare and value-based care leader with more than 20 years of experience across large health systems and health innovation startups. She has worked with UnitedHealth Group, OptumCare, ChenMed, and WellMed, helping teams improve care delivery and modernize the clinician experience.

Hosted by Sergiy Sumnikov
General Manager, Health Innovation at Halo Lab

Clinicians already spend long days documenting care. Consolidate logins, reduce jumps between applications, and make the tool simple enough to fit the work they already do.

Present where to focus rather than asking clinicians to interpret another dashboard. Use progressive disclosure and visualizations that match how care teams think about patients and body systems.

Involve frontline users before evaluating vendors and keep them in pilots and testing throughout implementation. Their knowledge of everyday workflows exposes problems that distant teams may miss.

Find the root cause of friction. Map tasks, handoffs, the user journey, and the services behind it before changing an interface; removing one unnecessary step can make the biggest difference.

Compare time on task, clicks, completion, and error rates before and after a change. Pair those numbers with perceived workload, provider satisfaction, and retention.

Understand budget cycles, communicate the reason for change, pilot in small steps, and let champion users share what worked with their peers.

Care teams need time and attention to connect with patients. Better clinician workflows can support patient satisfaction, retention, and more coordinated care.